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The Achievement Based on Balanced Scorecard Perspectives of Developing Management Quality in a Work Section as Being Set in Quality Standard Regulations : The Case of Central Region Telephone Office 1.1 of TOT Ltd. (Public Company)
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1.
DC.Title
Main title
The Achievement Based on Balanced Scorecard Perspectives of Developing Management Quality in a Work Section as Being Set in Quality Standard Regulations : The Case of Central Region Telephone Office 1.1 of TOT Ltd. (Public Company)
2.
DC.Subject
Keyword
โทรศัพท์ -- ความพอใจของผู้ใช้บริการ
3.
DC.Description.Abstract
Abstract
The purposes of this research were to 1) study the achievement based on Balanced
Scorecard (BSC) perspectives on developing management quality in a work section as being set in
quality standard regulations, 2) compare management quality development and achievement based on
BSC perspectives and 3) examine the relationship between management quality development and
achievement based on BSC perspectives. The population in this research was a group of 253
administrators and employees working in Central Region Telephone Office 1.1 and 394 people
receiving service from customer service office in Prachuap Khiri Khan Province. The research tools
were the questionnaire for collecting opinion of administrators and employees and the questionnaire
for collecting opinion of people receiving service. The data were analyzed by applying percentage,
mean, standard deviation, t-test, one-way ANOVA and Pearson Product Moment Correlation
Coefficient.
The research results revealed that:
1. The administrators and employees of Central Region Telephone Office 1.1 of TOT
Ltd. (Public Company) showed the performance on developing management quality at a high level
in overall aspect.
2. The administrators and employees with different gender, age and educational level
did not show the different opinion on performance level on developing management quality based on
BSC perspectives. However, those with different work positions gave the different opinion on
performance level on developing management quality based on BSC perspectives with statistical
significance at 0.05 level.
3. There was positive relationship with medium level of correlation coefficient between
management quality development based on quality standard regulations and achievement based on
BSC perspectives in the section of sale and customer service of Central Region Telephone Office 1.1
of TOT Ltd. (Public Company) with statistical significance at 0.01 level.
Scorecard (BSC) perspectives on developing management quality in a work section as being set in
quality standard regulations, 2) compare management quality development and achievement based on
BSC perspectives and 3) examine the relationship between management quality development and
achievement based on BSC perspectives. The population in this research was a group of 253
administrators and employees working in Central Region Telephone Office 1.1 and 394 people
receiving service from customer service office in Prachuap Khiri Khan Province. The research tools
were the questionnaire for collecting opinion of administrators and employees and the questionnaire
for collecting opinion of people receiving service. The data were analyzed by applying percentage,
mean, standard deviation, t-test, one-way ANOVA and Pearson Product Moment Correlation
Coefficient.
The research results revealed that:
1. The administrators and employees of Central Region Telephone Office 1.1 of TOT
Ltd. (Public Company) showed the performance on developing management quality at a high level
in overall aspect.
2. The administrators and employees with different gender, age and educational level
did not show the different opinion on performance level on developing management quality based on
BSC perspectives. However, those with different work positions gave the different opinion on
performance level on developing management quality based on BSC perspectives with statistical
significance at 0.05 level.
3. There was positive relationship with medium level of correlation coefficient between
management quality development based on quality standard regulations and achievement based on
BSC perspectives in the section of sale and customer service of Central Region Telephone Office 1.1
of TOT Ltd. (Public Company) with statistical significance at 0.01 level.
4.
DC.Type
Resource type
Thesis · Public Administration
5.
DC.Source
Source
-
DC.Source.Callnumber
Call number
วพ 384.6 ล226ผ 2553
6.
DC.Creator
Main author
Laksana Kaemanee
7.
DC.Publisher
Publisher
Master of Public Administration in Urban and Rural Community Development and Administration
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DC.Publisher.Place
Place of publication
Phetchaburi
8.
DC.Contributor
Contributor
-
DC.Contributor.advisor
Advisor
DR. Saneh Khampheng
9.
DC.Date
Year of production
-
DC.Date.Created
Created
2010
-
DC.Date.Issue
Issued
14 October 2026
-
DC.Date.Update
Updated
14 October 2026
10.
DC.Format
Format
PDF document
-
DC.Format.MIME
MIME type
application/pdf
-
DC.Format.Extend
File size
3.20 MB
-
DC.Format.Extend
Pages
34
11.
DC.Identifier
Resource code
TH-M-PA-001
12.
DC.Language
Language
TH
13.
DC.Rights
License
All rights reserved — no reuse, adaptation, or distribution without permission.
14.
DC.Audience
Access level
General public
Laksana Kaemanee (2010). The Achievement Based on Balanced Scorecard Perspectives of Developing Management Quality in a Work Section as Being Set in Quality Standard Regulations : The Case of Central Region Telephone Office 1.1 of TOT Ltd. (Public Company). Master of Public Administration in Urban and Rural Community Development and Administration.
Laksana Kaemanee. The Achievement Based on Balanced Scorecard Perspectives of Developing Management Quality in a Work Section as Being Set in Quality Standard Regulations : The Case of Central Region Telephone Office 1.1 of TOT Ltd. (Public Company). Master of Public Administration in Urban and Rural Community Development and Administration; 2010.
Laksana Kaemanee. The Achievement Based on Balanced Scorecard Perspectives of Developing Management Quality in a Work Section as Being Set in Quality Standard Regulations : The Case of Central Region Telephone Office 1.1 of TOT Ltd. (Public Company). Master of Public Administration in Urban and Rural Community Development and Administration, 2010.
